Shipping Policy

At KeraSpa, we are committed to delivering your order quickly and securely.

Orders are typically processed within 1–2 business days (excluding weekends and statutory holidays). Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Estimated Delivery Times Canada

• Quebec & Ontario: 2–5 business days
• Western Canada: 4–8 business days
• Atlantic Canada: 3–7 business days

Delivery times are estimates only and may vary due to weather conditions, carrier delays, or periods of high demand.

Estimated Delivery Times USA

• 7–10 business days

Delivery times are estimates only and may vary due to weather conditions, carrier delays, or periods of high demand

International Shipping

We currently ship to Canada and the United States.

If you wish to place an order from another country, please contact us at infokeraspa@keraspa.com before placing your order. We will gladly provide a shipping quote and information regarding applicable duties, taxes, customs fees, and estimated delivery times.

Please note that any duties, taxes, or customs fees imposed by the destination country are the responsibility of the customer unless otherwise specified.

Shipping costs, duties and taxes are calculated automatically during checkout based on your delivery address and selected shipping method.

Free shipping promotions may be offered periodically and will be clearly identified on our website.

Please ensure your shipping address is accurate before completing your order. KeraSpa is not responsible for delays or additional shipping fees resulting from incorrect or incomplete addresses provided by the customer.

If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.