Privacy policy
HIGH LEVEL OVERVIEW
KeraSpa respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when you visit our website, make a purchase, contact us, subscribe to our communications or otherwise interact with KeraSpa.
We collect only the personal information reasonably necessary to operate our business and provide our products and services.
WHAT PERSONAL DATA DO WE COLLECT?
Depending on how you interact with KeraSpa, we may collect:
- Your name, email address, telephone number, billing address and shipping address
- Order history and transaction information
- Information necessary to process your payment through our payment service providers
- Information you provide when contacting our customer service team
- Your marketing and communication preferences
- Certain technical information, such as your IP address, browser, device information and website activity, including information collected through cookies and similar technologies
HOW DO WE USE YOUR INFORMATION?
We may use your personal information to:
- Process, fulfill and deliver your orders
- Process payments and refunds
- Provide customer service
- Communicate with you regarding your orders or requests
- Operate, maintain and improve our website and services
- Detect and prevent fraudulent or unauthorized activity
- Send promotional communications when you have provided the required consent
- Comply with applicable legal and regulatory requirements
KeraSpa does not sell or rent your personal information.
SHARING OF PERSONAL INFORMATION
We may share personal information with trusted service providers when reasonably necessary to operate our business, including payment processors, shipping providers, website and technology providers, and other suppliers involved in fulfilling our services.
We may also disclose information where required or permitted by law.
PROTECTION AND RETENTION
KeraSpa takes reasonable administrative, technical and physical measures to protect personal information against unauthorized access, use, disclosure, loss or theft.
Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal requirements.
YOUR PRIVACY RIGHTS
Subject to applicable law, you may request access to or correction of your personal information and withdraw your consent to certain uses of your information where applicable.
You may also unsubscribe from promotional emails at any time by using the unsubscribe option provided in our communications.