Refund policy

Customer satisfaction is important to us.

If you are not completely satisfied with your purchase, you may request a return within 15 days of receiving your order.

Returned products must:

• be unused;
• be in their original packaging;
• include proof of purchase.

For hygiene and safety reasons, opened or used personal care products cannot be returned unless they are defective.

If you receive a defective, damaged or incorrect item, please contact us within 7 days of delivery. We will gladly replace the item or issue a refund where appropriate.

Approved refunds will be issued to the original payment method within 5–10 business days after the returned item has been received and inspected.

Shipping charges are non-refundable unless the return is the result of an error on our part.